RUTix FAQ
Here are the answers to some of the most frequently asked questions we see from our users. If you need additional assistance, please email help@rutix.net.
Account Issues
On the homepage select CLICK HERE TO REGISTER. Fill out the form and you are all set!
First time users must activate their account by clicking on the link sent to the university email account provided. If you have problems with activating your account, please email help@rutix.net.
Every student at Rutgers can set-up their school email account. This can be @scarletmail.rutgers.edu, @rutgers.edu or any other @SOMETHING.rutgers.edu email. Accounts are then compared to the class roster, so be sure to use the address that you use regularly. Personal email addresses cannot be used to login, but you are able to provide us with a non-university address once your account is activated.
Once you are signed into the main page, click CHANGE MY PREFERRED EMAIL ADDRESS and let us know where you wish email correspondence to be sent. You will still login in to RUTix with you university email address.
The password you create for RuTix is unique only to RuTix. DO NOT use the same password that you use for your university login to make your RuTix account.
Absolutely. Just select I forgot my password on the login screen. You will be sent a temporary password to login. From there you can change it to something you will remember more easily.
Check your SPAM and junk folders, Rutgers can be sensitive with our emails.
The most common problem is you are using the wrong Rutgers email address. Try BOTH email@rutgers.edu and email@scarletmail.rutgers.edu
Using The System
Reservations
Click on now accepting reservations. You must select one of the three choices: I will be a group leader, I am joining an existing group or I will attend by myself or with outside paid guests.
If you plan on seeing the show with classmates (and possible guests) you must set up a group. Plan on having one person start the group by selecting I will be a group leader. The group leader will select the first, second and third choice for the entire group. The group leader will be emailed a unique code to send classmates who want to join the grouo. Once completed the other students can join the group by selecting, join an existing group and entering the group code from the group leader. Guest tickets can be added by any of the participants.
No, every student in the class is responsible for reserving their ticket even if they are going with classmates.
Click into the VIEW RESERVATIONS menu link. Under the show you will see the option to remove yourself from your existing group.
You must speak to the Teaching Assistant in person.
Theater appreciation students who wish to bring guests who are not part of the class can opt to buy guest tickets through the system. All guest tickets must be paid for using the online system. If the ticket order is not paid in full by the end of the ordering period, your guest ticket will be canceled. Selecting guests is a binding agreement to pay for their tickets.
Absolutely. Just select I forgot my password on the login screen. You will be sent a temporary password to login. From there you can change it to something you will remember more easily.
On check out, each student can add and purchase tickets for guests (someone NOT taking your professors sections of Theater Appreciation). You can see your order and add guests after your order but before the reservation deadline in the VIEW RESERVATIONS menu link. If you don’t pay for your guests by the reservation deadline they are just dropped from your order at deadline.
Suggestions
Place your reservation as early as possible. This way if there are any problems they can be addressed early.
Leave a window of time for help@rutix.net to respond to your request. While we pride ourselves on a speedy response, we cannot guarantee an answer right before the close of reservations.
Plan out your group with your classmates before going into the system. Who will be the group leader, what dates work for everyone, how many guests are needed.
If the issue is related to online reservations or using the RuTix system, contact help@rutix.net
For other issues, contact your Teaching Assistant or Professor.
Please watch the video tutorial here.
Please email us at help@rutix.net
Tickets
When reservations close, a report is run for the Professor and teaching assistant. They will then fill the ticket orders.
Tickets will be distributed in class by the Teaching Assistant.
Once the computer system is closed, it computes the optimal scenario for everyone to receive tickets based on their preferences and availability of seats. Sometimes, there are more requests for dates than ticket availability.
Some theaters may have an exchange policy. Contact your professor.